I have been trying to reach someone at the TJ Maxx headquarters for 2 days now. Your automated system just loops you back to the "main menu". It seems as if you don't want to hear from your consumers. I'm frustrated with trying to speak to someone. I've even tried calling Carol Meyrowitz, but again, I was just looped back around to the "main menu".
My concern is real. On Saturday, Feb 27th, at around 8:00 pm, my daughter was shopping at the TJ Maxx in Ramsey New Jersey. A woman came into the store telling customers that a man with a gun was outside. My daughter called her father and me, and was understandable panicked. She was give NO direction from your store employees. No announcements were made, and when asked, your employees said they did not know what was going on. From my daughters phone, we could hear all the sirens, and her panic was growing minute by minute. There was no place to hide, and there was no place to go. There was absolutely NOTHING that your store staff did or said. No lockdown procedures were performed, no doors were locked, no directions were given. NOTHING!
It was me who called the Ramsey Police and told them where my daughter was. They informed me that she should go to her car and leave the shopping center as quickly as possible. I told her and thankfully she made it out of there safe but quite shaken.
I feel that your employees did a horrible job. They should all be trained in lockdown procedures, and should have been in contact with the Ramsey Police Department from the moment of hearing about the gunman. Carol, if this message gets to you, I hope you will insist on crisis procedures for your employees to be trained on and those procedures to be followed....