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Anonymous
harges from a vendor and the help that AMEX's dispute department has offered has been unprofessional and unacceptable. NO one follows up, i have written 4 letters and a thousand phone calls of wasted time and still absol
1 year, 21 weeks and 2 minutesAnonymous
DolceDolce
1 year, 15 weeks and 13 hours
You need to file a complaint with the Consumer Finance Protection Bureau (CFPB). They have an easy to use complaint system, that guides you through and I can tell you I have used them for many various issues with creditors, and usually get results. Documentation helps, but they investigate everything.