-
Anonymous
T. Thomas
1 year, 45 weeks and 18 hours
I am not sure what call center she worked in but a representative named Orchid helped me so much on last week. I spoke to several agents prior to her who were rude and unemphatic. I spoke with her on October 16th or 17th and she went above and beyond to help make arrangements on my account. I explained to her my need and my issue and without judgement or hesitations what others had been telling me was impossible she made happen. The other agents were talking to me as if I was a low life who can't pay their bills and that they were coming to repossessed my vehicle. I just want to say KUDOS TO ORCHID AND THANK YOU FOR CARING, LISTENING, AND NOT PASSING JUDGEMENT. May you continue to grow in your position or in life! Your kindness will go far!Anonymous
I have dealing with my issue for over 3 months and am so over it. Capital one can't get it right and I have been on hold with them this entire 3 months a total of 7 hours and 38 minutes. I have been run around, lied to,
1 year, 45 weeks and 13 hours
Hung up no return phone calls like they said they would promise they would follow up.
I am done being nice and will do my business elsewhere and never again with this company.
I would rate them a negative if it was possible.Anonymous
Same here!! Smh.
1 year, 35 weeks and 3 daysAnonymous
I feel your pain! JP Powers rates them a 2 star
1 year, 36 weeks and 6 days