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Anonymous
Tina Brown
2 years, 41 weeks and 4 days
I purchased a bath Fitter liner back in 2007 it looks great! 2 yrs later the bullnose piece that was white is now beige. I was told that's not warranted because it is pvc unlike liner and not covered! As far as I'm concerned it was there work and product it should be covered. Now 2019 I find the floor has air pockets, I called and once again they said no it's trapped water and that's not covered either the caulking goes bad and should be replaced, well no one ever told us that. Ok whatever they came out, we paid $400 to redo the tub and get rid of the water pockets. This was yesterday today we went in to check it and you can still hear the water in the side wall sloshing around, we paid for it to be fixed! They did nothing but re caulk for $400. I am pissed and we will get in touch with BBBAnonymous
Anonymous
1 year, 40 weeks and 3 days
I had a similar issue with water pooling, however, mine was under the liner, it was very hazardous when standing on it. BF came out to redo the job, however, only to charge me the full amount of a bath again, not a redo, which had life long guarantee? When the new tub arrived, it was the wrong size. It took them over a week to order a new one, then finally the job was done. The young technician was very good, thorough and clean, I had bought all new fixtures, all they had to do was to replace what was done sloppily a few years ago. Their competition who looked at the job said right away that it was BF and I should contact them to redo it. First they send a person to drain the pooling under the liner. It was done, and then water accumulated again in no time. I now have to hassle with them over cost. The Life Time Guarantee is not honored. Be prepared if you hire this company