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Anonymous
my name is Ronald Copeland I went to a local Pep Boys in Fort Walton Beach I probably live only four blocks from there previously I taken three other vehicles to have work done and I was happy with the results this time I felt like I was ripped off an overcharged for things that weren't done! On on the other occasions that I went to Pep Boys I was treated very fairly and told what the cost would be before any thing was done to my vehicle! I went in the end the night before and left my vehicle I talked to the woman about just getting new plugs and wires done she gave me an estimate on a 94 Toyota Corolla of $200 so the next morning I get a call at 7:25 in the morning stating that they didn't know exactly what I was having done to the vehicle so I explain to this woman everything that was being done and that I had an estimate of $200 so she said we'll look let me look this up and somehow the estimate was wrong so she said no it's $295 I told her that's fine go ahead and put the new plugs and wires in about an hour later a call come again that I needed a new distributor and cap the estimate went up to $350 and I asked them if it was running still running rough and I was told no we fixed it the only other issue she said was asking me if the gas gauge worked and being that I just bought the vehicle I knew it had issues with the instruments on the dash but I wasn't sure about the gas I bought this off my roommate and he told me the night before that he had filled it up with gas so needless to say I was confused about this situation and was explained to me that I needed to bring a 2 gallon of gas so I could get the vehicle home because they said that every time you hit a bump it would go off and motor would stall! so I asked if the vehicle was done and they proceeded to tell me yes it was so I go down there and the next thing I know it's $447 and some odd cents! now mind you it's $247 from the first time that I got an estimate was the amount that I had to pay to pick it up I couldn't go into the garage because of the Cove It **** and the mechanic tried to put the gas into my vehicle as I stood and watched him pour it down the side of my vehicle I realized that the tank was full so I asked him why didn't the gas fit if the gas tank was empty he said that he didn't understand that either that when he tapped on the tank it sounded empty so after much frustration I decided to take it to the gas station down the road and I put $0.63 and it before it turned off needless to say they had no idea what was wrong with my vehicle and they had no idea how to fix it I spent $447 and never fix the vehicle I would like to have my money back because I can't even drive the vehicle to another place now because of what was done to the vehicle it's just a huge paper weight at this point
1 year, 11 weeks and 13 hoursAnonymous
Christina hitt
1 year, 9 weeks and 21 hours
Omggggg me too..but started out from getting ac fixed...900.00 to overfilling with oil ...now oil leaking to pan gasket....to nope oil still leaking after 300.00 charge for gasket to 250.00 new oil pan didn't change with gasket because they knocked a dent out????????? Thinking that would help and now it's worse pouring out oil and they say sending unit is 600.00