I accidentally placed an order on Old Navy.com and immediately tried to cancel this order by online chat and was told by Carlos he can not help me. I then telephoned customer service and spoke to Ross who also claimed he can not cancel the order because the order number I was provided apparently does not show up on there system. I was told by Russ to try my call later and then he rudely and abruptly hung up on me. I have been an Old Navy customer for 21 plus years and never was treated so morally outrageous, disgraceful and disrespectful. I certainly will never shop here again.