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Anonymous
Dear Mr. Barry,
3 years, 14 weeks and 4 hours
I have been a loyal customer of Best Buy for at least 20 years now. My deceased husband and I loved visiting your store and purchasing everything from t.v's to computers, to appliances. It is with such sadness that I write to tell you how I will not be doing anymore business with your company. I realize these last several months with Covid-19 have been difficult for all of us and it is with this in mind that I lodge this complaint. I ordered my second Samsung The Frame tv on October 18, 2020...(the first Samsung was sent to my condo at the lake and I also had trouble with incompetent delivery people who I had to replace with someone outside of your company to do the final installation.) Yesterday I waited from noon until 8:00 pm to receive my new tv. I received an email confirmation that your people would be at my home yesterday between the hours of noon to 8:00pm. After spending several hours on hold yesterday I finally hung up ...this morning I texted with your on line chat person and reiterated all the information regarding my order and it not being delivered as scheduled yesterday. I was told that it was not in stock but I could reschedule and they would deliver it this Thursday Oct. 29, 2020 between 7:00-1:00 pm. I agreed just as I did last time but if they do not come this Thursday I will cancel the order. My point is simple. If your company is unable to honor delivery and installation appointments due to Covid or whatever a simple email, text, or phone call would be appreciated. It is astonishing that a company that sells computers etc. is unable to use technology to notify customers of a delay with their delivery and installation. I had a gentleman install a wall plug and paint the wall where the new tv. was going in my house and he easily could have also installed the tv but for some crazy reason I assumed Best Buy would be the better installer of their own products. All your company had to do to keep me as a customer was tell me that your were no longer doing installations or give me a phone call well in advance alerting me to the problem in delivering on time so I didn't waste my day waiting for you to come. These are simple request that any reputable company would meet. Please do check my account so that you can get some idea of the kind of business I have given your company through the years. Deborah Isbister 4465 Bent Tree Farm Road Winston Salem NC 27106. (PHONE) or (PHONE)