-
Anonymous
Completely stressful experience. Couch delivery experience and delay was awful. Couch delivered damage, I reported it timely, they kept my protection coverage I paid for and said because they gave me the credit to use in store im not eligible for it. Basically they used my protection plan to cover the delivery of the sofa they damaged. Then i bought a bar with the credit because im limited to only buy store item which restricts the options of what you can choose by 90%. So bar is beautiful but shelves are held up by quarter inch staples which cannot support the weight. So basically I went from broken sofa to broken bar and no protection coverage cuz they used it when they brought me the inital damaged sofa. No one calls me back, follows through with promises for fixing the situation. They refuse to refund my money or take ownership. I have visited the store four times and called corporate office 17 times. I'm going to BBB and the consumer finacial protection agency next. I have sent pictures of proof on your website.I will submit google and Facebook review since no one wants to take ownership and make things right.
3 years, 1 week and 5 days