I was scheduled for a home delivery on 11/20 between the hours of 7am-1pm. I even took off work. The night before my sold my old TV since the new one was coming in the am. I check email and tracker..it says agent is assigned and on his route. So I continue to monitor the whole day. Come 2:35 I figured I waited long enough and call the "customer service" hotline. I was on the phone a total of over 3 hours. I was finally told that I had to reschedule. What! No information would've been sent to me if I didn't call to inquire about ..where is my delivery. Even after I talk to a "manager" I was told there is nothing they can do ..other than reschedule me for 11/25. So that means I have to take another day off and pray they don't screw it up again. Plus I now have no TV at all till they deliver 5 days later.. The icing on the cake is..kids are out of school next week for Thanksgiving holidays. They couldn't even make a replacement. I will be out of 2 days of work because Best Buy couldn't hold up to their promise of "OUR PROMISE IS TO PROVIDE YOU WITH EXPERT SERVICE".....I think everyone should call the Better Business Bureau.