USAA has a real problem.
*The problem USAA has is an obstructive, inaccessible mechanism to
solve problems USAA customers have.
* This problem USAA has of failing to providing immediate effective support to USAA customers is widely known.
* USAA customers are NOT able to protect THEIR money and good names.
USAA may be good, but they are BAD if you have a problem with your USAA
USAA unbelievably, has not shown any interest in correcting an error of their making.
* document ALL contact with USAA,
or attempts to contact USAA. Keep an
accurate detailed log. *Screenshots of dates and times on hold or a detailed log entry.
*Waiting for USAA to do the right thing is futile. Find out what your options are to
protect your money and good name.
Contact your States Attorney General Office for information on businesses operating in bad faith.
I' am currently dealing with the same situation at USAA bank . USAA allowed someone to deposit (3) fraud checks in the amount of 4,999.31 checks into my son account . They allowed all three checks to be deposited into his account with NO HOLD ON THEM. ( 2 checks on the same day) and (1 check the following day). Two checks had an incorrect address . USAA NEVER called to confirm those deposits, they never placed a hold on those deposits. THEY NEVER DID NOTHING TO STOP THE FRAUD.
I happen to check the account through online banking and noticed the transactions, which caused the account to be negative 14,000. USAA THEN TRIED TO SAY WE WERE RESPONSIBLE for those deposits because it was done through mobile banking. However, USAA NEVER contacted the company that SO CALLED ISSUED THE CHECKS, they NEVER CONTACTED THE BANK TO find out if the checks where fraud.. SO I DID THEIR JOB FOR THEM. I contacted the company that so called sent the check , and I contacted the bank that was on the check.
BOTH THE COMPANY which was call " NASHVILLE PHYSICIAN SERVICE CENTER " and" FIFTH THIRD BANK "
both companies stated that the checks were FRAUD!!!!!!!!!!!!
"I'm filing a complaint with the federal reserve, and If USAA don' do their **** JOB and determine that this was clearly fraud and hiring a lawyer.
If I was you guys I would remove ALL OF MY MONEY FROM USAA . they Don't protect veterans neither active duty service men and woman.
Nino Dwayne Harden
Having USAA was supposed to be a military friendly and convenient way for handling my personal affairs. I deposited ****,000 check, via mobile, on the 7th of this month and I still haven't received any funds. Apparently, the check looks fraudulent because of an address sticker that accurately tells where this person lives. While I agree with the level of caution, this situation is hindering me from my educational endeavors and etc. I'm highly disappointed and will likely be looking for other financial institutions.
I would like to know why, you donate money to Plan Parenthood. This is killing babies. Is this why we don't get bigger returns on our money in saving. Because you subsidizes killing babies, I bet if you take a pole this will not set well with the Military and retired people. The only reason I look it up is because the Democrats socialist wants American to pay for other countries abortion. I don't agree.
At least you got to speak to a supervisor. MY insurance claim has been going for over a year and they refuse to let me speak to a supervisor.
Try talking to a rep on the phone. When I start talking they rudely talk over you. .. I politely say please don't talk over me. Played the card that I'm racist and disrespectfully ends the call. Seems everyone loves to play the victim in 2020.
THESE PEOPLE ARE INCOMPETENT !!!!
They've had the power of attorney paperwork for well over a month and they still have not processed it or contacted me to tell me why they haven't processed it. I have called multiple times and never get through to the office in San Antonio responsible for the P.O.A. Its always some phone clerk (the last one was in Springfield Missouri) who does some leg work to tell me that "the back office" can't see it and doesn't have it. The last time I got passed around to 3 different phone clerks and apparently these clerks do not even have the ability to contact the San Antonio office !! THEY REPRESENT USAA AND CANNOT EVEN CONTACT THE HOME OFFICE THEMSELVES !!! What The **** ?!!! This sounds like a scam whereby the central scammers shield themselves and their identities from any form of contact, or accountability to deny any knowledge of the wrong doing. --****-- I am looking for a new bank !!!!!!!
This is absolutely the worst insurance company and financial institutions in the whole USA!!!!!!!!
Over the 35+ years USAA has continually gone downhill. With each negative instance of outsourcing, I've had to cancel that part of USAA service. Now I'm having trouble with investments and I can't get any help with closing the account. It should be illegal to hold my money hostage. I keep getting transferred to people who can't help me after being placed on hold for lengthy periods. I'm just trying to sever the relationship and can't get any help. Totally unsatisfying!
HORRIBLE! THERE WAS FRAUD ON MY ACCOUNT, THEY DIDN'T PROCESS THE DEBIT CARD REQUEST UNTIL TWO DAYS AFTER, AND THEN SENT IT BY REGULAR MAIL INSTEAD OF EXPEDITED! THEY ONLY OFFERED APOLOGIES AND NO RESOLUTION. I HAD TO CALL 4 DIFFERENT TIMES TO SPEAK WITH A SUPERVISOR WHO DID NOTHING BUT BASICALLY SHRUG HER SHOULDERS (OVER THE PHONE OF COURSE) AND TELL ME THAT I JUST HAD TO WAIT. I'VE BEEN A MEMBER FOR 19 YEARS AND THIS IS HOW WE ARE TREATED? USAA CAN MAKE 3 DIFFERENT MISTAKES ON ONE ACCOUNT AND THEN DO NOTHING BUT SHRUG IT OFF WHILE WE HAVE TO WAIT AND SUFFER THE PENALTY? THIS IS HORRIBLE!
Lynda Cohen Welsh
HORRIFIC!! Don't go getting yourself in the business of being the victim of a hit-and-run because they will do nothing but cause you issues. And good luck getting in touch with your adjuster. Even when you send them all the information they need, including police reports within 24 hours and updated ones with citations against the other parties as soon as the officer completed them. "Thanks for the documents! We'll forward them to your adjuster!"
Yeah, you want your car towed somewhere or you get in a fender bender, they're fine. But almost get killed by an unlicensed driver in a truck whose owner is cited for allowing said driver to operate their vehicle? "Their insurance company is denying it. Sorry! Your car is totaled and we're no longer paying your rental despite your state under an emergency order in a pandemic where you can't get a new car."
It's a good thing they deal with military people, because you're fighting on your own here.
I get great service here! They really make me feel like i am taken care of when i file a claim
You supposed be be there for your service members lots prefer to do loans and other business of that sort on person so closing all but 4 centers is stupid for business
The exact same thing happened to us two years ago. In doing this, they committed numerous violations of the CFPB rules AFTER the CFBP had sued them and won! I just found fraudulent reports to my credit report by USAA so I am now going to sue them for everything--these account issues like yours, the fraudulent "cancellation" of our car insurance which was never cancelled unbeknownst to me, fraudulent withdrawal of that premium from my subscriber savings account for a product they never provided, fraudulent notifications that my life insurance policy was going to lapse for some unknown bill that was apparently due but even though all of my accounts showed zero due, and re-opening accounts that I closed just so they could add fees!!! This company is unbelievable anymore...and I have been a member since 1993!!!!
Love USAA VISA credit card and it's benefits,
BUT the large blank "Convenience Check" they enclose with every bill is unnecessary. It's a danger for someone else to use/ steal/ duplicate, etc. With identity theft so rampant, why even think about causing a potential problem.
Eliminate the convenience check in the monthly billing statement. If you must sent them out, then do it once in a yearly mailing.
It's a dangerous practice!!!
USAA VISA member for over 20 years
We'vei been with USAA for over 7 years, 8 accounts. At this time I am experiencing a problem and I cannot get anyone to help. I have spent over 5 hours on the phone and it has become very frustrating. When I call the representative cannot check with anyone or give me anyone else to follow thru with. One of the accounts has been having financial difficulties and has bounced many checks. A $1000 deposit, previously $10,000, was placed on ALL the accounts. ALL of us did NOT have this problem. I closed the account, and it was to be reviewed to return the deposit to $10,000. It has not been done and NO ONE will check with the "back office" to see what is going on. Im in Illinois the nearest place to deposit a check is Kansas.....
My family has 8 accounts with USAA, one has been having difficult times and had way too many bounced checks. So a hold of $1000 for deposits on ALL the accounts was placed. I was instructed to close the account, which I did. Then the hold would be reviewed to be taken off and the $10,000 deposit could be lifted. The hold has NOT been lifted. NO ONE will help when I call. The Customer Service is terrible. You can talk to the person who answers the phone, but there is no one else I or they can talk to.
Close call they almost had me.
USAA didn't pull through ****. I just got a call that they sent my refund check back to the US government. AFTER THEY SENT ME AN EMAIL PROMISiNG THEY HAD RE-OPENED MY ACCOUNT AND WOULD SEND ME A CHECK FOR THE REMAINDER.
Do NOT bank with them. All these ppls comments are true.
I banked with then for well over a year and never overdrafted once.
One time my Venmo tried to add $20 from the wrong account, USAA bank DOESNT EVEN PAY VENMO THE $20. AND IN RETURN USAA GIVES A $29 NSF FEE AND CLOSES MY ACCOUNT WITHIN WEEKS WITH NO WARNING AT ALL, . COINCIDENTALLY DAYS AFTER I FILE FOR MY TAXES TO BE DIRECT DEPOSITED.
Update on last Review.
I did receive one of my checks today. So I am happy about that. It looks like they may actually pull thru
I am so angry with USAA bank. I had a checking and savings account for about a year and barely used it. Well I used the wrong card to try and load $20 to my Venmo account. Needless to say it declined and I realized and went about my business. Fast forward 1 month I've filed my taxes and setup direct deposit. I see there's a few for $29
For the Venmo transaction. I sent multiple emails trying to clear it up. Now they have close my account and accepted both my state and federal return and noone can seem to give me an answer. But they cannot put my money into my active savings I'll have to wait on a check but they don't know when.
The phone representatives seem to all be on day 1 of training with no supervision. I'm ready to file a lawsuit. I don't know what else to do.
I think it's completely shady that a military credit union would steal from poor Americans in a time of crisis when we need money the most.
Enrique Lozano Jr
Denying my account info because my phones are broke and I have no access to my email or text. This has been going on for five days I can not use my debit card
I went on line on March 2nd to open a checking and savings account with USAA. I filled out all the requested information for myself and wife (who has her own USAA account as well). At the end of the application it said it would take a few days to verify all my information (which I didn't understand because I was already a USAA member) but figured there were new federal guide lines to follow. Well TWO weeks later we both received letters in the mail stating that we needed to copy each of our drivers license and social security card front and back and mail them back or upload them. First off, NO ONE in their right mind would mail a copy of their SSC and DL. Good Lord! What is USAA Thinking?? Anyway we up loaded our ssc's and dl's to each of our accounts. Another week and still nothing. My wife called the person at USAA said there was a mistake on their end. They fixed it while my wife had them on the phone. I called on March 23 and spoke with three different people and each time I had to go through the "Security Check" and the last person said all was good and I should receive an e-mail in a couple of days confirming our checking and savings were open On Friday 3-29 I called back because I've not heard anything from them. Again I was transferred around and put on hold for a total of 45 minutes. I could not wait any longer and had to get back to work. I called later that afternoon and again was transferred around and finally told them to NOT PUT ME ON HOLD. Yep I got snippy with them. The lady I finally got to talk with said that they had all the documents and I would have to fill out an application for the accounts. My Freaking Head Exploded!!! I asked Why? I told her that I had already done that on MARCH SECOND!!!
She said that i would have to fill out another one.
I told her to just forget about it and I would go to Capital One and open an account. It's Sunday morning 3-29-20. I went online to Cap One and in five minutes I had a checking and saving account opened and funded from my Bank of America account!
The USAA credit card had been put away. Not using them anymore.
On 3-25-2022 in around 8:00 pm, I had the misfortune to speak to your telephone representatives Juan in Utah, and his supervisor Samuel in Arizona. Both are incompetent in their jobs and lack the proper aptitude (and probably training) to serve USAA customers properly.
Understand that Juan does not have the proper communications skills and harassed me with unnecessary second level verification before he even heard my question.
Samuel in Arizona lied to me and claimed that your Bill Pay system does not give me the option for electronic payment and must send paper checks to pay my electric and phone bill. This is not true and ridiculous. I know better from experience.
I expect better trained staff from USAA, and much better customer service from a Fortune 500 company. Although, you may have implemented several advanced online features that I complemented in a 5 star review a few weeks ago, (online credit card dispute and electronic signature) your telephone representatives in general stink. I and USSA should expect much more from its supervisors like Samuel in Arizona.
I am a USAA Customer and was in an accident that merely is cosmetic damage. No frame damage and no airbags deployed. My car is in pristine condition, extremely low mileage, new tires, very babied. I have been assigned to a very uncaring claims adjuster Shawna Goth who has blatantly lied about my claim being reviewed. I am here trying to find a corporate officer or CEO to contact. If anyone has any contact information please share. My email is (EMAIL). USAA wanted to use aftermarket parts and the auto body shop sent back an estimate to use Ford Parts. USAA paid the shop to start working on car. When asked to use real Ford parts USAA totaled the vehicle. The auto body shop contacted the USAA Appraisal Team (independent contractor they use in this area) They have since made a final bill that is under what USAA said they would approve to fix. USAA was sent final bill and still says it is totaled. I was told by Shawna that the final bill would be reviewed, however the Appraisal Team state they are the ones that review this and they did not receive anything to review. So, I was lied to that this was reviewed. I have the Final Bill and everything to submit to someone who will actually listen!!!!! This is creating a hardship and undue stress, especially with a Pandemic going on. I have now been out of a car for over a month and I will owe thousands of dollars on a loan when I have been laid off due to the world crisis currently ongoing. I do not know why no one is willing to listen or help. HELP HELP HELP!!!!!
This insurance company sucks, they won't pay anything if you have a wreck with their client. your on your own their couster service people suck and don't care if you even died. the **** that pulled out in front of us was drunk and had drugs in the car. we were pulling a uhaul and she pulled out if front of us on a hwy. it was like hitting a brick wall going 60 mph. and everything flew forward like 4 feet and broke alot of stuff. they say since trailer wasn't damaged then they can't pay. they don't wanna pay our car rental they don't wanna pay our motel or the guy who came and got our uhaul and towed to macallen for us.. they don't wanna pay anything.. just hope if you ever have a wreck its not with a car that has usaa insurance..and they blocked us after we called them..