• Lowe's

    City
    Mooresville
    Street Address
    1000 Lowes Blvd
    Twitter ID
    Zip Code
    28117
    Mode
    nnn-1
    Contact Email
    State
    NC
    Anonymous

    I know I'm just a little in a big pond. I have been doing business since it opened a store in wichita falls Texas. I wanted to purchase a craftsman 25cc 17 in. Weed eater that was on clearance for 75.26 from 109. I has embarrassed when the clerk said it was full price and sent me to take a pic of the sales tag. People waiting. I showed her..wouldnt honor it. Said to to talk to the clerk..showed him all specs matched..nice guy but said he couldn't change the price..got his manager..showed her. She said she could change it and I would have to pay the 109 and not the posted price of 75.26. I told them they need to pull that price tag then. I told customer server I wouldn't be back. I then went to my car and gathered the stuff I bought and returned it. It was a waste of time and embarrassing. Just wanted you to know that you lost a loyal customer and anyone I know.

    4 weeks, 2 days and 17 hours
    Anonymous

    Just got off my 3rd 2 hour phone call with Lowes Customer Service. They've incorrectly replaced one of the kitchen cabinets we purchased from them in February 2020 delaying my kitchen for months, then inaccurately posting the credit to our card. We've spoken to at least 9 people in the last 4 months and they keep telling us they fixed it and the next month it starts all over again. Additionally, before this fiasco with our kitchen, I applied for seasonal job the Lowe's in Mt. Pocono Pennsylvania was advertising to make some extra money for our kitchen while we were still under lockdown. They told me to come for an interview after I applied online. When I arrived, the "interviewer" was too busy. (I had a job at the time and took off to go to this interview, the absolute disrespect the show to people!) The Customer Service person brought me to a 3ft by 6ft corridor, asked me to sit there directly next to the other 2 applicants they didn't have time to interview either. No social distancing at all AND every employee that walked by us had no mask on. I told them I'd stand to adhere to pandemic guidelines and pointed to the sign directly in front of me that illustrated proper socially distancing, wearing masks and washing hands. When the employees walking back and forth in front of us heard both myself and one of the other applicants comment about it and the sign on the wall, they COVERED THEIR MOUTHS WITH THEIR HAND AND CONTINUED TO TALK TO EACH OTHER. Wonder how much merchandise or how many customers they interacted with right after that and spread their germs to? When someone finally came over to us, they handed us forms we already filled out in the online application process. Then, the same customer service rep asked us 5 questions each. You know the questions "explain a situation when you went above and beyond at your last job" After answering those ridiculous questions, I advised them I have some questions about the positions. The customer service representative said, sorry we can just take your information at this time, if you get hired you can ask all the questions you have!!! After that and the blatant hypocrisy and disregard to us and their customers? I decided, this is not a company I want to work for and I left. Absolutely ATROCIOUS!

    4 weeks, 2 days and 22 hours
    Anonymous

    Worst service i have ever dealt with port Charlotte Florida....ordered gridge they said was in stock but never was...when they finaly delivered it was damaged!! They returned and picked up fridge and now i have a bill!!! On hold for over 45 min to clear up matter

    14 weeks, 20 hours and 49 minutes
    Anonymous

    You should have been arrested!

    Thread
    14 weeks, 1 day and 2 hours
    Anonymous

    Jim Ray

    Stores like Lowe's (and HD) are so big and so understaffed they really don't care about customer service because there's no competition. Keeping the stores understaffed keeps there overhead cost down and stock price up. I'm trying to buy a door and it is nerve racking. Just think what the contractors have to go through to work with places like Lowe's or HD. That's why they will charge you an arm and a leg for work. I know the contractors I work with will not work with Low'es or HD, they make me buy materials and they do installation work. You could try to work with the CEO but he doesn't care, he's got other problems.

    14 weeks, 2 days and 20 hours
    Anonymous

    Ronda Dee Lyles

    Haley at customer service is rude loud and disrespectful to our veterans ..her actions are uncalled for..she needs to learn most PTSD vets don't drive and have no license but have military ID. She said not good enough have to have a license to get the military discount. By the way the entire store heard her voice that opinion...Murray KY Lowe's lost my veterans business...shameful

    14 weeks, 2 days and 21 hours
    Anonymous

    jpadgett

    INDIA # Now!! Hiding .. for some reason.

    14 weeks, 2 days and 21 hours
    Anonymous

    NeverLowesAgain

    I owned a construction company for over 30 years and bought hundreds of thousands of dollars in merchandise over that time from Lowe's. Three years ago I bought a fridge and dishwasher for personal use and paid extra for the 5 year extra protection plan. The dishwasher broke and they sent a "repairman"out. It broke again (same reason) and I spent over 4 hours with three different Lowe's "customer care" people who tell me its not covered even though I have a receipt.

    I will NEVER buy anything from Lowe's again. They lost a good customer over a $15 part.

    14 weeks, 2 days and 22 hours
    Anonymous

    Brian Ellison

    Well let's start from the beginning my wife Elizabeth ordered a new front entry door for our house. This was back late May early June, she paid for the door and installation the day that we were scheduled to get the door installed the contractor forgot completely about us until I called him and asked him if he was still coming after waiting 4 hours. He went to pick up the door and found out it was damaged the door had been in the store for about 2 weeks you would think a special ordered door someone would have noticed the damage before then and done something about it but that wasn't the case. That to me was incompetence on the store. And to top it all off I found all this out from the sub contractor not anyone from Lowe's, I made all the phone calls which y'all should've been calling me. So I let it slide and just ordered another door which I was told would be expedited and so I got a call about 2 weeks or so ago and was told the new door was in and not damaged and was going to be placed in a "safe spot" to avoid damage, well the subcontractor called me today when he went to pick it up to come install it after about 4 months now and told me that it was hit with a forklift so wow not a very safe space. So I have been making phone calls to Lowe's myself again when it seems to me that a representative from Lowe's would be calling me!!! We want a full refund immediately for the entire amount paid over 1,000 and we believe that we deserve some kind of compensation for the total unprofessional behavior from Lowe's which had been pitiful.

    14 weeks, 2 days and 23 hours
    Anonymous

    lrc2020

    horrible horrible customer service

    paid the $19 for a flooring install measure they guy came out sent the quote to a store I dont even know where, and not close to me???

    called maybe 50 times to get the quote sent to my store so i can place the order

    still today cant get a hold of anyone...this has to be the worst customer service in the entire planet...even India has better customer service...Im trying to give them my business

    you get hung up on and managers promise to call you but never call. disgusting no wonder they are going bankrupt

    14 weeks, 3 days and 57 minutes
    Anonymous

    I was in store 1120, Florence SC, on Thursday, August 13, about 4:30 pm. I needed an electric cart due to a broken leg. The only one available was not charged, so I waited for one to be returned. After about 3 minutes a nice young lady from the service desk told me she didn't think it was charged and I explained I could not shop without one as I could not get through the store with just a cane. After about 20 minutes of waiting, an employee, John, forced the entry doors open to put a buggy in the rack outside. When he finished, I asked him if he saw - or could see if any electric carts had been left at the check outs or outside the exit door. He looked at me as if I had asked him to climb a mountain. I asked again, and he raised his voice and said, "I am not walking through a hot parking lot to find you a cart!" Again I asked if he could only look -from where he stood . Again very disrespectfully, he gave same attitude and walked away to the service desk. I called the Cust service complaint line and they h

    14 weeks, 3 days and 22 hours
    Anonymous

    Bill Pryor

    It's sad that you can't get Annie help from Lowe's there shouldn't be no reason why they can't order the product for you just trying to order a 3.5 deep freezer

    14 weeks, 4 days and 12 minutes
    Anonymous

    J Cameron

    I was in store 1120, Florence SC, on Thursday, August 13, about 4:30 pm. I needed an electric cart due to a broken leg. The only one available was not charged, so I waited for one to be returned. After about 3 minutes a nice young lady from the service desk told me she didn't think it was charged and I explained I could not shop without one as I could not get through the store with just a cane. After about 20 minutes of waiting, an employee, John, forced the entry doors open to put a buggy in the rack outside. When he finished, I asked him if he saw - or could see if any electric carts had been left at the check outs or outside the exit door. He looked at me as if I had asked him to climb a mountain. I asked again, and he raised his voice and said, "I am not walking through a hot parking lot to find you a cart!" Again I asked if he could only look -from where he stood . Again very disrespectfully, he gave same attitude and walked away to the service desk. I called the Cust service complaint line and they hung up on me. Called back next day and complaint was taken. I was told that I would get no feedback rom Lowe's. No apology NO NOTHING I am a credit card holder and have done lots of business there. It will be a very long time if ever that I go back.

    14 weeks, 4 days and 35 minutes
    Anonymous

    Amy

    Lowe's store is a bad place to shop. I spent so much money their and I can't get my filter their unless I pay for it again. Lowe's will tell you lies about your items. Warner robins stores. I don't like what's happening. I just payed extra money for nothing.

    14 weeks, 4 days and 2 hours
    Anonymous

    Awful!! Poorly ran business on all accounts. Online, in store and forget customer service all together. They don't answer the phones and blame every single thing on Covid. Covid didn't dent my fridge, one of your employees did. Covid didn't forget to load my range on the truck, one of your employees didn't give two ****. The Clinton, MD store is by far the worst. The manager Tameka doesn't even seem to care that my appliances didn't get delivered on the date that they were scheduled to be delivered, and she certainly wasn't apologetic that I wasn't notified and that I had contractors waiting at my house all day to accept said appliances. Her solution was to send me a temporary appliance which is a different brand and significantly cheaper that the original appliance that I ordered. Oh and she's the same manager that assured me that the appliance was on the truck and out for delivery. Oh and the best part is that they've overcharge

    14 weeks, 4 days and 5 hours
    Anonymous

    Awful!! Poorly ran business on all accounts. Online, in store and forget customer service all together. They don't answer the phones and blame every single thing on Covid. Covid didn't dent my fridge, one of your employees did. Covid didn't forget to load my range on the truck, one of your employees didn't give two ****. The Clinton, MD store is by far the worst. The manager Tameka doesn't even seem to care that my appliances didn't get delivered on the date that they were scheduled to be delivered, and she certainly wasn't apologetic that I wasn't notified and that I had contractors waiting at my house all day to accept said appliances. Her solution was to send me a temporary appliance which is a different brand and significantly cheaper that the original appliance that I ordered. Oh and she's the same manager that assured me that the appliance was on the truck and out for delivery. Oh and the best part is that they've overcharge

    14 weeks, 4 days and 5 hours
    Anonymous

    Dan

    I started to leave a comment but after reading the ones already here I can see it would be a waste of time.

    14 weeks, 4 days and 11 hours
    Anonymous

    Jodi J

    Awful!! Poorly ran business on all accounts. Online, in store and forget customer service all together. They don't answer the phones and blame every single thing on Covid. Covid didn't dent my fridge, one of your employees did. Covid didn't forget to load my range on the truck, one of your employees didn't give two ****. The Clinton, MD store is by far the worst. The manager Tameka doesn't even seem to care that my appliances didn't get delivered on the date that they were scheduled to be delivered, and she certainly wasn't apologetic that I wasn't notified and that I had contractors waiting at my house all day to accept said appliances. Her solution was to send me a temporary appliance which is a different brand and significantly cheaper that the original appliance that I ordered. Oh and she's the same manager that assured me that the appliance was on the truck and out for delivery. Oh and the best part is that they've overcharged me by over $1000 for my order and no one will even look into it. Wow, just wow. If Lowe's doesn't somehow make this right they will NEVER EVER get my business again.

    14 weeks, 4 days and 13 hours
    Anonymous

    Amood

    don't recommend Lowes at all, My microwave has been broken for over a month. The company D3S Services that was supposed to fix it keeps giving bogus dates and saying they don't have the part in. I have lost count of how many times I have had to contact Lowes and each time I was told that they are escalating it, but no one calls back. The "Supervisor Linda" that I talked to today told me that every time I call back it just makes it take longer for the escalation team (who apparently cannot be contacted) to contact me and resolve the issue. So I'm not supposed to call about a warranty that I paid for? Really? I was told that there was nothing that could be done, I just have to keep sitting and waiting for someone to contact me. A family of six (four kiddos) without a microwave for a month.... NEVER AGAIN!!!!

    14 weeks, 4 days and 14 hours
    Anonymous

    Ginny, RKJ Construction, Inc..

    Good Afternoon,

    I wanted to take a moment to write to you regarding store #209. Our company performs many construction projects and purchase quite often from this store. On July 06, 2020, we ordered (online) a freestanding electric range which was to be delivered to our job address. After one month, we called to find the status of the order and were told several times "it had been delivered". The online status showed it had been delivered to the store - not our job. However, in calling SEVERAL TIMES and talking with SEVERAL PEOPLE INCLUDING MANAGERS - Caroline, Tanisha, Marian, Jacob, and I lot track of the others, we were told "I will look into this and call you right back." That never happened; with any of them, and we never received a call back.

    At this point, we have lost faith in this store and are ready to take our business elsewhere. Today August 17, 2020, I called again with the same expectations. However, Rebecca Ramos told me she would look into it and call me back today. She, in fact, called me back with up dates until she got to the bottom of the issue. No one seems to know what happened to our range, She was apologetic, made no excuses, just corrected the issue PROMPTLY and PROFESSIONALLY. I want to be certain she is recognized because she saved you. Customer Service in this store has been lacking for some time, and it was refreshing to deal with someone that provided excellent and professional customer service,

    Kudos to Rebecca Ramos!!

    14 weeks, 4 days and 18 hours
    Anonymous

    Lowes fails to take responsibility at act on issues

    My Daughter's washer machine has a part failure and the washer is still under warranty, She scheduled a Date/Time for a Technician to come out and fix the issue - That was over 5 weeks ago and the Technician never showed up. Since then, my daughter has called the only number she had (PHONE) well over 50 times with no response. The actions or lack thereof from Lowes and Lowe's Technicians is uncalled for, pathetic, unprofessional and just unbecoming of such a large organization that many customers rely on for quality products and services.Someone at Headquarters need to take note of this complaint and take action to get it resolved. For now, I highly discourage anyone from ordering warranted products from Lowe's because you may never get it fixed.

    14 weeks, 4 days and 18 hours
    Anonymous

    REFUSED LATE RETURN DESPITE PANDEMIC

    I have had an expensive return (over $300) sitting in my car since March when the shelter in place orders and pandemic hit. I finally felt comfortable to go to the store last week (even though Tulare County where I live is still a hot zone for Covid) to make the return. The manager refused to accept the return because the 3 month window had passed. He claimed there was nothing he could do. I explained I could not come in before now to return because of to the shelter in place orders and pandemic. The manager had the nerve to tell me I could have come in to make the return. SERIOUSLY???? So Lowe's is insisting you place you and your entire family in jeopardy to make a return? Ludicrous! I always thought Lowe's was a good company who would do the right thing. I WAS WRONG.

    14 weeks, 4 days and 20 hours
    Anonymous

    jack b

    The store in Salisbury NC is the worst Lowes I have ever been to. can't get anyone in lumber on the phone, tried for two days! when calling 0 no answer or they disconnect you. when I am at the store at the lumber department can never (and I mean never never get help) . I drive out of my way to the Lexington store where the service is great and they answer phone when called. I shop at Lowes all over Fla, Georgia, South Carolina and North Carolina. Please kick some **** at the Salisbury location.

    14 weeks, 5 days and 42 minutes
    Anonymous

    Delores.Graves

    I ordered ac unit June 29-2020, it got stuck in ga for unreadable barcoad, i cancelled my order because of numerous calls. Its now Aug 17th and the purchase has not been taken off my credit card. I've already had to make a minimum payment on something that I don't have. Please help and get this purchase off my credit card. Every phone call is time consuming and I will be told to wait a few days on the reimbursement. HELP!

    14 weeks, 5 days and 4 hours
    Anonymous

    Dori

    i want to write a very positive review. this is in regards to your morris plains, 230 hanover avenue store, #1921. my wife and i recently purchased an LG refigerator and dishwasher from your store. The manager , Mike was incredibly helpful and professional with his kindness and assistance during these difficult times. the deliver ran into a glitch, which he promply and efficiently rectified. Mike is a courteous and kind and professional manager. i want to be sure he is commended for his performance, sincerely, Dori and Peter. Thank You.

    14 weeks, 5 days and 4 hours